Refund policy

We want you to be happy with your purchase. If something is not right, we accept returns within 30 days of the delivery date.

 

Return window: 30 days from the date of delivery.

 

Eligibility: items must be unused, in their original condition and packaging. Please include your order number as proof of purchase.

 

How to start a return: contact us via the contact information on this site or reply to your order confirmation email with your order number and the reason for the return. We respond within 1 business day with return instructions and the return address.

 

Refund method and processing time: once we receive and inspect the returned item, your refund is issued to the original payment method within 5-7 business days. Depending on your bank, it may take an additional 3-5 business days for the funds to appear on your statement.

 

Return shipping costs: if an item arrives damaged, defective, or not as ordered, we cover return shipping and offer a full refund or free replacement. For all other returns, the customer is responsible for return shipping costs.

 

Damaged or defective items: contact us within 48 hours of delivery with photos and we will make it right with a replacement or a full refund. In most cases no return shipment is needed.

 

Exchanges: the fastest way to exchange an item is to return the original for a refund and place a new order.

 

Cancellations: orders can be cancelled free of charge any time before they ship. Once an order has shipped, the standard return policy applies.